Certified DISC Behavioral Analyst
BA (Hons) International Business, Management & Communications
Chris is results focused, hugely experienced and highly qualified as a sales performance management, customer service excellence and management & leadership trainer and coach, having enjoyed a long and successful career in sales management, sales directorship and commercial directorship roles. He is a skilled assessor of training & development needs and an innovative solutions designer in a range of soft skills areas with significant experience in the ‘accelerated learning’ delivery of customer service excellence, sales performance and management & leadership development programs.
Chris is a qualified and motivational performance coach and a successful recruiter and talent management specialist, skilled in competency based interviewing and the design and delivery of assessment center activities. He is a moments of truth (MOT) practitioner focused on the delivery of unexpected and outstanding customer service, customer focus and customer care. Chris is a confident and credible communicator at all levels with the ability to report, present, pitch and win business including high value private and public sector bids and tenders.
Chris's list of qualifications includes the full (FPC) financial planning certificate in financial services, the Chartered Insurance Institute AFPC (H15) qualification in sales management, leadership and compliant supervision. He has achieved dual accreditation with the CII in the Certificate of Professional Development in Financial Services. He has qualifications in corporate, executive and sales performance coaching with The UK Coaching Academy and a European accreditation in executive coaching skills with Noble Manhattan Coaching. Chris is a Jan Carlson ‘Moments of Truth’ (MOT) practitioner and a qualified behavioral analyst through DISC Trimetrix, a qualified practitioner in Neuro Linguistic Programming, a licensed practitioner of S.D.I – strengths deployment inventory and a practitioner of the GROW / GROWTH coaching model. Chris has a BA (Hons) degree in Global Business, Management and Communications which has given him a deep understanding of cultural issues in the conduct of sales, management, leadership and commercial strategy.