• Full refunds are available on request up to 30 days before the scheduled course date. We reserve the right to deduct any costs incurred, such as VAT, international payment charges or currency conversion adjustments.
• No refunds or credits will be available for participants that fail to attend all days of the training course.
• Substitutions will be accepted at any time prior to the start of the course if notified via email 3 working days in advance.
• The training venue may be changed to a new venue in the same city and all registered participants will be notified in advance for the new venue location and details. 
• We may reschedule or cancel courses for low attendance at any time. Should your course be rescheduled or canceled you will be offered a new course date or a full refund.
• Learn more via our full terms and conditions. If you have any questions please contact us at support@giauk.org

You will receive a refund of your fees paid to us (if any): (i) if you cancel your registration 57 days or more before the event (training), subject to an administration charge equivalent to 10% of the total amount of your fees (plus VAT where applicable). The Company regrets that the full amount of your fee remains payable in the event that your cancellation is 56 days or less before the event or if you fail to attend the event. If a cancellation changes the entitlement to a multi-registration discount, the lowest value registration will be cancelled first.

No cancellations are accepted once any part of a single or multi registration party has accessed the pre-event or partnering facilities if applicable.

All cancellations must be sent by email to training@giauk.org marked for the attention of Customer Services Cancellation and must be received by us. You acknowledge that the refund of your fees is your sole remedy in respect of any cancellation of your registration by you and all other liability is expressly excluded.