Innovation Management, Strategic Thinking & Foresight, Strategic Planning, Innovation Assessment, Creativity & Imagination,
Dr Rita Younes holds a Doctorate degree in Business Administration from the Paris School of Business. She started her career as a Senior Marketing Research Analyst at Leger & Leger International and has more than 20 years of experience in the field of education, FMCG and service industries covering strategy, Innovation, market research and business development.
Dr. Rita Younes is a certified EFQM assessor, a certified customer experience professional (CCXP) and a certified innovation practitioner.
She has also more than 20 years experience in designing results-oriented market research with experience of conducting, analyzing and interpreting customer, competitor and market intelligence data.
She actively participated in more than 30 strategic planning projects, formulating goals and contributed to the development of various customer value management strategies, developing and implementing interaction improvement, innovative solutions and business development.
She has conducted many seminars and training programs in customer experience, institutional planning and effectiveness for education providers. As a member of the judging panel of various Business and Customer Experience Award, in the past few years, she was actively involved in the Innovation award as a team leader and consultant in assessing organizations’ innovation maturity cycle and providing innovative solutions for business growth.
